Category Archives for "Online Business"

1 free-ebook

Benefits of Sharing Free E-book On Your VA Website


Image courtesy by

Websites are created both for personal or business purposes and most often than not, each websites want to be on top of the list when it comes to Page Ranking and over all performances. There are lots of ways where you can make your VA website reach the highest level when it comes to search engines but the most effective and proven is when you create free e-book/s on your website.

Benefits of sharing free e-book on your VA website:

1. Becoming more expert

If you spend time creating and sharing e-book/s for your website, your readers and new visitors would think and know that you are an authority when you talk about your website’s niche or subject. When creating an e-book, you get to expand your knowledge about the topic hence giving an in depth information about Virtual Assistant and other related topics. It gives more value to the services you are offering to your VA website as well.

2. Attract Visitors

Sharing a free e-book will also open the gates for new visitors and will make your regular readers stay longer on your VA website and even share it to their friends through different social media. Good thing is, during the e-book download process, you can gather email newsletter subscribers and add them to your potential readers.

3. More visitors and readers to your VA website can lead you to more business opportunities. You can monetize your blog by accepting link and display ads or even sell products to your website. There are also affiliate programs that you could join once you have an established and known website. If you gain an enormous amount of generated traffic, you can also attract Direct Advertisers that is willing to pay you in exchange of their banners or logo placed anywhere on your site.

Just like blogs on VA websites, e-book/s are also important and a must have. Sharing knowledge and information about your site’s niche is one thing that your readers would surely appreciate—especially when they are free and are easy to share.



3 customer-service

Virtual Receptionist – Are You Ready for the Trend?

virtual receptionistAnswering calls while you manage your business can be time consuming and could drain your energy. Traditionally, hiring a receptionist to answer all your customers’ inquiries on the phone and taking some personal calls for you could be the best thing to do. And as we become more accustomed to digital and virtual technologies, Virtual Receptionists were introduced to the market and is now on the test run whether it could be the latest trend.

Why not? People had accepted and embraced Business Process Outsourcing (BPO) industry today so why not Virtual Receptionists? Nevertheless, there is a difference between a Virtual Receptionist and a call center agent (as what we usually call people who works in BPO industries). A call center agent merely takes calls and answer queries while Virtual Receptionists, acts in the name of your company’s name and do more than taking calls and they are as follows:

* Most Virtual Receptionist works 24/7 for a company.

* They answer customers’ inquiries.

* They take messages and relay them to the person involve either through emails, SMS and other forms of communications.

* Virtual Receptionist can route calls for the other members of the company.

* They can make bookings and ticket scheduling.

These are just few tasks that a Virtual Receptionist can do for you. Small businesses and some professionals hire Virtual Assistants to take charge of their ringing phones while they perform their professional and personal duties such as:

1. Doctors and small clinics- patients call in, ask for appointments or ask to speak personally with the doctor. The Virtual Assistant can hold the call, seek permission if s/he can transfer the call, get back to the caller and route the call.

2. Lawyers- clients can call anytime. Virtual Assistants can be instructed to take names, reason for calling and information on how the lawyer can contact him/her. If the person wishes to talk directly to the lawyer, a warm transfer can be done as per the lawyer’s permission.

3. Architects and Engineers- normally these professionals work by projects. They can have their free time bonding with their family or friends while their Virtual Receptionist take calls from their clients and route them to their mobile phones or relay messages via e-mails or SMS.

Have you encountered a Virtual Receptionist before? How would you compare your experience of dealing with them over a face to face conversation with a real receptionist?


Can We Trust VA Confidential Data?


Image Courtesy –

Trust is imperative in every employer-Virtual Assistant relationship. There are certain precautions on the part of the employer that needs to be considered before hiring a Virtual Assistant. Just like in the corporate world where pre-employment requirements are demanded, VA’s should be obliged too to provide necessary documents to further verify their identities. The purpose is the same—to ensure that the employee is competent for the job and most of all can be trusted.

Nevertheless, employers should be very keen in choosing their Virtual Assistant. Sure, these workers cannot steal any office supplies or any tangible items from you but what at risks are your business’ confidential information and data. It is normal for VA’s to be given access to company’s website, passwords, Social Media accounts and others which are important because this is where his/her tasks would start. The following parameters would greatly help any employers in looking for VA’s that can be trusted:

1. Provide a non-disclosure agreement for your VA

Your company’s information need to be intact and should not be in the hands of unauthorized person. An agreement that he/she would not disclose any data to other people should be signed and sealed. Passwords, access to Social Media Accounts and other log in information should be on his/her tasks’ execution only and not be used for personal interest.

2. Verify his/her identity

You may be working remotely with your VA but it is just right to know who you are dealing with especially when your company or business is at stake. Ask for identification like ID cards, passport and other document that could verify his/her identity.

3. Ask for credentials and other proof of competency

Do not just settle for his/her CV. Whatever written in there should be backed up by certificates, recommendations and other proof that s/he is capable of doing the tasks of a VA.

4. Perform a background check

Employers can ask for people s/he had worked before. Find out if s/he had a good working relationship from previous employers. From here, you would know if you can fully trust your hired VA.

Find a VA that can make you sleep soundly at night knowing that your business is in safe hands.


What Can A VA Do To Manage Your Online Shop?

virtual-assistant-online-shopDon’t you just love shopping? Because I do! And I can sense from here that you too is answering a resounding yes at the back of your mind. No matter how tight you are on your budget, shopping always find its way to be on your to-do list whether it’s shopping goods for your home, stuff for yourself or toys for your kids. Actually, one of the reasons why people get deprived of buying products is time (money is secondary) and this is why e-commerce stores or online shops in layman’s term were invented.

The industry of online shops is obviously booming especially with people from all around the world as their market. Because of the wide reach of customers, more and more online shops are created and promoted everyday through different social media. However, people who venture into this kind of business often fail because of the wrong impression that online shops are easier to handle than stores that are made from bricks and mortar.

Stores we see around the blocks, where people could just come in and go to look and buy your products is far different from online shops. In an online shop, you need to drive people INTO your store and engage them in buying your products. You can be an experienced entrepreneur and handling a retail business could be easy for you but bringing it online? That could be stressful.

But instead of learning all the process and give away your precious time, why not hire a Virtual Assistant? In this day and age, VA’s are the fairy god mothers of most online shops because they could do things for your shop that you couldn’t possibly imagine. They are experts in multi-tasking hence giving more justification on their salary rates.

Important tasks that a VA can do for your online shop:

1. Daily admin

Your VA can monitor 24/7 your online shop even without your supervision. No matter what time a customer would feel like shopping or inquiring for your products, your VA would be there to assist them. You can be updated from time to time about the activities happening in your online shop like how many customers come in, how many items were sold and other pertinent info about your business.

2. Order processing management

Most VA’s are knowledgeable about the latest order processing system suited for online shops which are probably new for you. Online carts, online invoices and other virtually converted tasks can be executed by your VA.

3. Social Media Management

VA’s can bring your business at the topmost list by engaging in different social media. This is actually one of their basic tasks. Sure you know how to create accounts but they are skilled to bring it to the highest level, driving more people and customers into your online store.

4. Online Marketing

VA can sell your products with their own advertising and promotion techniques. They can create promos and online contests to market your products. For your business to be virtually visible, creating blogs and writing articles related your products is advisable and the best part is– most VA’s are writers too.

Get your business up and running with the help of a Virtual Assistant. Hire one now!

2 Virtual Office: Paperless Business – Less Paper, More Quality


virtual assistant indonesiaGoing on a paperless business has never crossed my mind, at least not on the first time when I started this virtual assistant business.

I thought we’re going to have an ordinary office, with file cabinets and lot of stuffs on them.

Just realized that I was wrong as in fact, the printer and copier are the office equipments that are very rare to use here.

We don’t print a lot, do not copy documents a lot, and we don’t have to buy office paper monthly like other ordinary offices do.

All of our works are saved in our computer, sent to client by email or shared using sharing application.

We use online invoice to bill clients, online absence application, online time tracking tool, and other applications that (we have never realized it before) have reduced our paper consumption to very minimum number (only about 1 – 2 times paper printing per MONTH!)


Without we realize, we have helped reducing the global paper consumption (in small scale). Isn’t it great?

Paper Shocking Statistics

12,500 sheets of paper can be made from 1 tree

A typical office worker in US uses 10,000 sheets of paper in a year

Indonesian office worker uses about 300 sheets of paper per month which is equal to 3,600 sheets of paper per year (in average)


My assumptions based on the above facts are:

1. An office worker in US could ‘spend’ one tree in a year ! (this is really shocking fact!)

2. Indonesian worker could ‘kill’ one tree in less than tree years!


Although trees are renewable resource with 1 cut  : 5 planted ratio (currently), but a normal tree would need about 10 – 20 years to grow before they are ready to be harvested for paper production. If we don’t start it from now, who can guarantee that the numbers won’t get higher later on?


Are you ready to go into the paperless office world?




Benefits of Hiring a VA

How Will You Benefit in Hiring a Virtual Assistant?

The modernization of technology together with the prevalent usage of internet has created a leap on the demand for virtual assistants. Whether you are a business owner or an employee, you may hire a VA for the ease of managing your hectic schedule and minimizing your work load while focusing on your main priorities.  Here are some benefits that you can have when hiring a VA.

Cost friendly

–You can live within your budget. You can discuss arrangements with your VA on how many hours per day he/she will work and the terms of payment that will be convenient for both of you. You can also have her/him work on a part time or full time basis depending on your needs.

Less responsibility

-Hiring a VA is a cost effective way of resolving your staffing needs with less liability. You do not need to shoulder legal responsibilities such as taxes, employee benefits, compliance issues and insurance. You pay based on the hours worked or the agreed contract fee. No more, no less.

Save time and effort

You can delegate time consuming tasks to your VA so you can have plenty of time focusing on running your business. You do not need to do everything on your own in handling your personal errands since your VA could act as your personal assistant as well.

Immediate assessment and decision making

The length of service would be based on your discretion. If you are not satisfied with your VA’s performance and did not meet your expectations, you can terminate or end the contract anytime.

Diversity of workload

You do not need additional manpower in order to get various tasks done. VA’s do not only provide secretarial services but also manage to handle other tasks that may be assigned from time to time. VA is flexible in handling wide array of workloads depending on her/his credentials and work experience.

Quick process

– Hiring a VA is simple since everything can be accomplished online. It does not require long process of application since interview can be done in minutes and commence work immediately.


– You do not need to look for location and facilities. You don’t have to worry about other additional expenses such as office rent, trainings, allowances etc. Your VA will be the one to take care of these matters. You can focus in generating income on your business while leaving the administrative and support duties to your VA.  Your VA is working even if you are not around so you can expect the job done when you need it.